Spa Policies

New client appointments

New patients must arrive 10-15 minutes early in order to complete any paperwork.

Cancellation Policy

Patients must cancel or reschedule an appointment at least 24 hours in advance. Failure to do so will result in a $50 cancellation fee.

No-Show policy

Failure to show for an appointment will result in a $50 no show fee.

Gift certificate policy

Gift certificates are non-refundable and cannot be redeemed for cash or gratuities.

Payment policy

Payment for all individual treatments is due at the time of treatment, and all packages must be paid in full at the time of the first treatment.

Refund policy

We do not offer refunds on services rendered. Results may vary from person to person and the outcome cannot be guaranteed. Patients are responsible for further treatments needed to achieve further results. We do not offer cash refunds on any services purchased and not yet rendered however we will offer credit towards other services.

Referral policy

We offer a credit for referring a new client to the spa once their first treatment is completed. The credit must be used within the first year and not cash redeemable.

Treatment expiration

Service packages and pre-paid treatments must be used within 12 months of the date of purchase or they will expire.