New client appointments – New patients must arrive 10-15 minutes early in order to complete any paperwork.
Cancellation Policy – Patients must cancel or reschedule an appointment at least 24 hours in advance. Failure to do so will result in a $50 cancellation fee.
No-Show policy – Failure to show for an appointment will result in a $100 no show fee.
Gift certificate policy – Gift certificates are non-refundable and cannot be redeemed for cash or gratuities.
Payment policy – Payment for all individual treatments is due at the time of treatment, and all packages must be paid in full at the time of the first treatment.
Refund policy – We do not offer refunds on services rendered. Results may vary from person to person and the outcome cannot be guaranteed. Patients are responsible for further treatments needed to achieve further results. We do not offer cash refunds on any services purchased and not yet rendered however we will offer credit towards other services.
Referral policy – We offer a $25 credit for referring a new client to the spa once their first treatment is completed. The credit must be used within the first year and not cash redeemable.
Treatment expiration – service packages and pre-paid treatments must be used within 12 months of the date of purchase or they will expire.